Engagements may have one of three statuses:
- Not started - The engagement was never opened by the contact.
- In progress - The engagement was opened by the contact but it was not completed.
- Completed - The engagement was completed by the contact.
!Completed engagements cannot be accessed by the contact anymore! To give access to a completed engagement, click the “re-open engagement” button from the engagement details, or engage your contact with the same template again.