PreciseFP offers a unique pipeline for both client account types and prospect account types. The purpose of the pipeline is to allow you to move your clients and prospects through a customizable workflow automatically. Your account comes loaded with two default pipelines, one for prospects and one for clients. These pipelines were built to mimic the standard workflow followed by the majority of financial advisors.
The default prospect pipeline consists of three stages: Onboard, Acquire, and Re-engage. When a prospect is created in the system, he is automatically placed in the onboard stage. To move the prospect forward, you should engage him with an onboarding questionnaire that will gather enough information for you to qualify the prospect. Once the prospect is moved to the Acquire stage, you should schedule a meeting and upon agreeing on the services to provide, the service agreement template should be sent out and completed by the prospect. Once this is done, the prospect is converted to a client and automatically placed in the first stage of the client pipeline. At any point, if the prospect is left in a stage for 30 days or more, he is automatically moved to the re-engage stage. Prospects in this stage should be re-engaged by you to confirm that they are still interested in your services.
The client pipeline consists of six stages: Onboard, Discover, Plan, Invest, Re-engage, and Survey.
When a new client enters the system, he is placed in the onboard stage. To move the client forward you should first find his risk tolerance by having him complete the Risk Tolerance questionnaire. Once the client enters the Discover stage, he’s ready to complete your Financial Fact Finder. Clients in the Plan stage will be moved forward once you export their profile information to your financial software of choice and prepare their financial plan. The invest stage will be completed once your client signs and completes his investment policy statement. The re-engage stage is where you should have your clients complete a custom engagement based on their personal situation. PreciseFP offers several templates to use in this case that cover a wide range of topics such as, college planning, tax planning, retirement, etc. Finally the survey stage expects your client to complete the satisfaction survey.
At any point, if a client is at a stage for more than 90 days, he will be automatically moved along to the next stage of the pipeline with the exception of the discover stage where the client will remain until action is taken (either the “Fact Finder” engagement is completed, or the client is manually moved to another stage by you).
A stage in the pipeline is a stop point for your clients and prospects. They will not be moved along to the next stage unless a condition that you defined in the pipeline is met or unless you manually move them to another stage.
You can create, update and remove stages from your client and/or prospect pipelines. To create a new stage, click the “+” button on the top right corner of the pipeline settings section.
To update or remove a pipeline stage, click the “pencil” button located on the top right corner of each pipeline stage.
Pipeline automated flows
An automated flow is a rule in a pipeline stage that will perform an action whenever a specific situation occurs on a client/prospect account. To add a new automated flow to a stage, click the “add flow” button at the bottom of the pipeline stage.
You will be prompted to select the trigger and the action required for the flow.
To update a flow, click on it, and to remove a flow, click the “X” button at the right of each flow.