XLR8 Integration Overview

A bi-directional integration with Salesforce XLR8 CRM, Concenter Services

Updated over a week ago

Important information

The integration is for the XLR8 Edition. If you are using a different version of Salesforce, please select it under the "Version" dropdown. 

To see which version of Salesforce you are using, please visit this help article for guidance

To turn on this integration (only needs to be done once in PreciseFP, you do not need to set up the integration in Salesforce) click on your profile picture in the lower left (circle icon) and then click on Integrations and then the Salesforce box.

Allow access 

Enter in your Salesforce credentials

Note: The allow access prompt is only asked once by Salesforce.  Salesforce then remembers the choice.  The integration should be enabled just by entering the username and password for future enabling. 

NOTE: When importing/exporting with an existing account in XLR8: when searching for XLR8 contacts you'll want to make sure that the contact is set as "Primary Contact" of the account and has a valid email address. If there is a co-client they have to be identified by a relationship of "Spouse", "Partner", "Husband", or "Wife". Co-clients must be a "Core Contact" of the account and must not be a "Primary Contact" in XLR8.

To export to Salesforce

Go to a client/prospects account.  Click on the Export button and choose Salesforce.

Note: We do not integrate directly at the Contact Level. When exporting from PreciseFP, this integration will create an 'Account' in Salesforce with individuals being created as 'Contacts' under the account.

Next you will have the option to sync this client with an existing client if one exists in Salesforce (by entering the clients last name in the search box) or you can create a brand new record.  After you’ve made your choice click on the Export button.  

You will now see a record for this client/propsect in Salesforce if they were a brand new record or an update if they already existed in Salesforce

To import data from Salesforce into PreciseFP.

Click on Accounts from the left side navigation and then All Accounts.  Click on the + in the upper right hand corner.

Click on the Import tab and then choose Salesforce

Choose the account type you're importing, either prospect or client.  Then enter your clients last name in the search box.

Once you've located your clients account click the box to the left of their name and then choose import.

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